Refund Policy
Last updated: May 17, 2026
Refund & Cancellation Policy
Last updated: May 17, 2026
This policy applies to all subscriptions purchased on BrixFit, operated by Brixfly Services. By subscribing, you acknowledge and accept the terms below.
1. No-Refund Policy
All subscription fees paid on BrixFit are non-refundable.
When you subscribe, you receive immediate access to our coaching platform, client management tools, AI features, and your branded portal. Because the service is delivered digitally and immediately upon payment, we do not offer refunds — for any reason — once a subscription is activated. This includes:
- Unused days remaining in your billing period
- Change of mind or business circumstances
- Switching to a different plan
- Partial periods resulting from cancellation or plan changes
This policy applies to all plans — Starter, Growth, and Pro — and to both monthly and annual billing cycles.
Why no refunds? Our payment gateway (Razorpay) does not support mid-cycle credit reversals or partial refund flows for subscription payments. This is an inherent limitation of how Indian payment infrastructure handles recurring billing, not a discretionary choice.
2. Cancellation
You can cancel your subscription at any time — no questions asked.
How to cancel:
- Go to your Dashboard → Billing → Cancel Subscription, or
- Email us at [email protected]
After cancellation:
- You retain full access to all features until the end of your current paid billing period
- You will not be charged again after your period ends
- Your account data is preserved for 90 days — you can reactivate at any time within that window
Cancellation does not entitle you to a refund for any remaining unused days in your current period.
3. Plan Changes (Upgrades & Downgrades)
You can change your plan from your billing dashboard at any time, subject to the rules below.
How plan changes work
All plan changes — whether upgrading to a higher plan or downgrading to a lower one — are scheduled to take effect at the end of your current billing cycle. Your new plan begins at the start of your next renewal. There are no mid-cycle adjustments, no immediate charges, and no refunds of the current period.
Upgrades
You can request an upgrade at any point during your billing cycle. The upgrade is queued and activates automatically when your current period ends. Until then, you continue using your existing plan.
Downgrades
Downgrades can only be requested during the last 7 days of your current billing cycle. This window exists to prevent abuse (e.g., downgrading immediately after renewal then cancelling). Outside this window, the downgrade option is unavailable in the dashboard. Once the window opens, you will be notified.
When a downgrade is scheduled:
- You keep your current (higher) plan until the billing cycle ends
- Your new (lower) plan activates at the next renewal
- You are charged the new plan's rate from that renewal onwards
- No refund or credit is issued for the difference in plan cost
Client limit check
If you are downgrading to a plan with a lower active client limit, you must first archive excess clients before the downgrade can be confirmed.
No proration
We do not prorate subscription fees in either direction. No partial charges, no mid-cycle credits, and no carry-forward of unused subscription value are offered.
4. When We Do Refund
Refunds are issued only in the following situations:
- Duplicate charge — your account was charged more than once for the same subscription period due to a payment processing error
- Verified technical error — a confirmed bug in our payment system resulted in an incorrect amount being charged
To report either issue, email [email protected] with the subject line "Billing Error" within 7 days of the charge. Please include:
- Your registered account email
- A screenshot or proof of the transaction
- A brief description of the issue
We will investigate and respond within 3 business days. Approved refunds are processed within 7–10 business days to the original payment method.
5. Chargebacks
Please contact us before raising a dispute with your bank or card provider. Most billing concerns can be resolved quickly. Initiating a chargeback without contacting us first may result in your account being suspended and additional processing fees being passed on.
6. Annual Plans
Annual plans offer a discounted rate in exchange for a full-year commitment. Annual plan fees are non-refundable under all circumstances, including early cancellation. If you cancel an annual plan, access continues until the end of the annual period — no partial-year refund is issued.
7. Contact
For any billing questions or to report an issue, contact Brixfly Services:
- Email: [email protected]
- WhatsApp: +91 6239 936363
- Response time: Within 24 business hours
