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Refund Policy

Last updated: October 9, 2026

This policy applies to all plans purchased on BrixFit, operated by Brixfly Services. By paying for a plan, you acknowledge and accept the terms below.

1. How Payment Works

BrixFit plans are paid for one term at a time, monthly or annually. Each payment is a single payment that you make yourself through our payment partner's secure checkout.

  • We do not charge your card, bank account or UPI automatically. There is no auto-renewal.
  • Before you pay, we show the plan, the dates it covers, the price, any GST and the total.
  • To continue after a term ends, you renew by making the next payment from your billing dashboard.

2. No-Refund Policy

All plan fees paid on BrixFit are non-refundable, except in the cases listed in section 5.

When you pay, you receive immediate access to our coaching platform, client management tools, AI features, and your branded portal. Because the service is delivered digitally and immediately upon payment, we do not offer refunds once a plan term has started. This includes:

  • Unused days remaining in your paid term
  • Change of mind or business circumstances
  • Switching to a different plan
  • Partial periods resulting from a plan change or from choosing not to renew

This policy applies to all paid BrixFit plans and to both monthly and annual terms.

3. Renewal and Stopping

Because we never charge you automatically, there is nothing to cancel.

If you want to continue: renew from your Dashboard → Billing before or shortly after your term ends. A renewal continues from the end date of your previous term, so renewing early does not lose any paid days.

If you want to stop: simply do not renew.

  • You keep full access to all features until the end of your current paid term
  • After that, we may give you a short grace period, shown in your dashboard, during which you can still renew
  • If you do not renew, your account moves to the Free plan and paid features are locked
  • Your account data is preserved for 90 days, and you can pay to restore your plan at any time within that window

Not renewing does not entitle you to a refund for any remaining unused days in your current term.

4. Plan Changes (Upgrades & Downgrades)

To move to a different plan, contact us at support@brixfit.app or through your dashboard.

  • No refund or credit is issued for the unused part of your current term
  • We do not prorate plan fees in either direction
  • If you are moving to a plan with a lower active client limit, you must first archive excess clients

5. When We Do Refund

Refunds are issued only in the following situations:

  • Duplicate payment. If you pay twice for the same term, our system refunds the second payment in full automatically, and we tell you by notification. It usually reaches your account within 5 to 7 working days.
  • Verified technical error. A confirmed fault in our payment system resulted in an incorrect amount being charged.

If you believe either has happened and you have not received a refund, email support@brixfit.app with the subject line "Billing Error" within 7 days of the payment. Please include:

  • Your registered account email
  • A screenshot or proof of the transaction
  • A brief description of the issue

We will investigate and respond within 3 business days. Approved refunds are processed within 7–10 business days to the original payment method.

6. Chargebacks

Please contact us before raising a dispute with your bank or card provider. Most billing concerns can be resolved quickly. Initiating a chargeback without contacting us first may result in your account being suspended and additional processing fees being passed on.

7. Annual Plans

Annual plans offer a discounted rate in exchange for paying for a full year in advance. Annual plan fees are non-refundable except in the cases listed in section 5. If you decide to stop using BrixFit during the year, access continues until the end of the annual term and no partial-year refund is issued.

8. Contact

For any billing questions or to report an issue, contact Brixfly Services:

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